Work, systems & service · 2026
Portrait of Papa Kojo Mensah

Operations · Customer service · Data · Design

Papa Kojo Mensah

I make complex work clearer.

I’m Papa Kojo, based in Kumasi, Ghana. I’ve worked in customer service at Absa, reviewed historical records through Springboard, and built practical tools around problems I wanted to make easier. I care about the details, but I also care about what the person using the final result has to do next.

Open to customer service, operations support and hospitality opportunities, and to project work involving data, design or practical digital tools.

200+conversation calendars brought into one search

50+customer and account requests handled on busy days at Absa

GHS 1mwholesale investment placement supported through tracking and follow-up

A little room for curiosityExplore my playground. Untangle a puzzle. Take a postcard.

01

Selected work

Four projects that show how I approach practical problems, from reusable interfaces to tools that make repeated work clearer.

01Component library

Design Lab

64 original React components with live previews, reusable code and setup guidance.

Problem
Building the same interface patterns repeatedly takes time and makes behaviour harder to compare.
Approach
Collect editable React components with live previews, source code and guidance in one library.
What it shows
Component design, interaction details and practical frontend development.
Explore Design Lab Read project notes →
02Live product

RouteLab

A quieter way to plan, remember and explore everyday movement.

Problem
Route planning and movement history can become noisy when too much information competes for attention.
Approach
Bring planning and movement history into one map-first flow with a calmer interface.
What it shows
Product thinking, information hierarchy and restraint around an everyday task.
Visit RouteLab Read project notes →
03Venture

Hayalows Ventures

A place to connect brand communication, customer journeys, operations and practical systems.

Problem
A business can look clear from the outside while the customer experience and day-to-day work remain disconnected.
Approach
Treat brand, service and operations as parts of the same experience instead of separate deliverables.
What it shows
How I connect visual communication with the practical work behind it.
Visit Hayalows Read project notes →
04Live tool

English Chat Finder

One search across availability from more than 200 conversation calendars.

Problem
Finding a suitable conversation session meant repeatedly checking many separate calendars.
Approach
Bring the available sessions into one search so the user can start with the time they need.
Scale
More than 200 conversation calendars represented in a single discovery flow.
Open the tool Read project notes →

See the full project index

02

Experience

Work that has taught me about accuracy, service, follow-through and improving repeatable tasks.

Springboard · RemoteData Entry SpecialistChecking historical records against their sources and leaving a clear trail for the next person.
  • I check historical records against original sources, correct incomplete or mismatched information and protect sensitive personal data.
  • I record completed work, errors, corrections and revision notes in Google Sheets so the team can review and resolve issues.
  • I follow detailed procedures and daily targets while keeping names, dates, relationships and sources accurate.
Absa Bank GhanaCustomer Service & Sales SupportHelping customers, supporting financial work and making treasury-bill quotations faster in Excel.
  • I processed and reviewed 50+ customer and account requests on busy days while following banking controls.
  • I built an Excel tool that made treasury-bill quotations faster and reduced manual calculation errors.
  • I supported 125+ youth accounts in a campaign and a GHS 1 million wholesale investment placement through tracking, follow-up and careful handling of confidential data.
Iconka Designs · IndependentFreelance Graphic DesignerCreative work alongside operations, helping people make their ideas easier to see.
  • I create brand identities, social media graphics, presentations, print designs and campaign materials.
  • I take work from brief to final delivery, keeping requirements, timelines, feedback, revisions and files organised.

Explore my graphic design & branding portfolio ↗

Iconka Designs · Graphic design & brandingExplore my graphic design workGraphic design in Kumasi, Ghana: brand identities, event posters and campaigns.

03

Skills

The capabilities I use across service work, operations, data, design and projects.

Operations & service

5 skills
  • Customer support
  • Banking operations
  • Issue resolution
  • Process documentation
  • Workflow improvement

Data & tools

6 skills
  • Data quality
  • Source verification
  • Excel
  • Google Sheets
  • Google Workspace
  • Microsoft Office

Brand & design

6 skills
  • Brand identity
  • Graphic design
  • Social media design
  • Presentation design
  • Adobe Creative Suite
  • Canva

Working with people

6 skills
  • Project coordination
  • Requirements gathering
  • Client communication
  • Feedback management
  • Reporting
  • Remote collaboration

04

Education

The study and training behind how I think, work and keep learning.

Social Media Marketing Certificate

Ensign College · through BYU-Pathway Worldwide · In progress

Hospitality & Tourism Management Certificate

Ensign College · through BYU-Pathway WorldwideView credential

Selected training

Excel · Customer Experience · Digital Payments · Enterprise Risk Management

BSc Actuarial Science

Kwame Nkrumah University of Science and Technology

Meta Social Media Marketing Professional Certificate

Meta · Coursera · 6-month professional certificateView credential

05

Personal

A small piece of life outside the work. Music helps me focus and gives me room to reset.

A small personal signal

Listening, lately.

checking
Checking SpotifyFinding the latest track…Music will appear here when it is available.
Five latelyRecent favourites, tucked away until you want them.
Spotify snapshotA small snapshot of what I’ve returned to lately.
Based
Ghana
Local time
GMT
Checking the date
Work
Open to remote opportunities

06ContactOpen to roles and project work

Have a role or project in mind?

I’m interested in customer service, operations support and hospitality opportunities where I can contribute and keep learning. I’m also open to projects involving data, design or practical digital tools.

A useful first noteTell me about the role or project, what you need help with and where the work is based.

LinkedInView résumé