Ghana-based professional with experience in customer service at Absa, historical-record review through Springboard and independent design work. I bring careful record keeping, clear communication, practical Excel skills and an interest in making repeated work easier to understand and use. My background includes Actuarial Science and hospitality training.
Selected experience
Data Entry Specialist
Springboard · Remote
Check historical records against original sources, correct incomplete or mismatched information and protect sensitive personal data.
Record completed work, errors and revision notes in Google Sheets while following quality procedures and daily targets.
Customer Service & Sales Support
Absa Bank Ghana
Processed 50+ customer and account requests on busy days and built an Excel tool for faster, more accurate treasury-bill quotations.
Supported 125+ youth accounts in a campaign and a GHS 1 million wholesale investment placement through tracking and follow-up.
Freelance Graphic Designer
Iconka Designs · Independent
Create brand identities, social media graphics and presentations; manage the brief, timelines, feedback and final delivery.
What I bring
Operations & service
Customer support · Banking operations · Issue resolution · Process documentation · Workflow improvement
Data & tools
Data quality · Source verification · Excel · Google Sheets · Google Workspace · Microsoft Office
Brand & delivery
Brand identity · Graphic and social media design · Adobe Creative Suite · Canva · Project coordination · Client communication
Education & training
Hospitality & Tourism ManagementEnsign College, through BYU-Pathway Worldwide · May 2026 View credential ↗
Professional trainingExcel, Customer Experience, Digital Payments and ERM · 2025
BSc Actuarial ScienceKNUST · 2024
Social Media Marketing CertificateEnsign College, through BYU-Pathway Worldwide · In progress · Expected Dec 2026
Meta Social Media Marketing Professional CertificateMeta · Coursera · Apr 2023 · 6-month program View credential ↗
Google Project Management CertificateCoursera · 2023 View credential ↗
Selected projects
RouteLabA calmer way to plan and remember everyday movement
Hayalows VenturesBrand, customer journeys and practical systems considered together
English Chat FinderOne search across 200+ English conversation calendars