I help make complex work easier to understand and use. My experience spans data quality, banking operations and customer support, with brand design and practical digital tools supporting how I work. I care about accurate records, clear communication and improvements people can actually use.
Selected experience
Data Entry Specialist
Springboard · Remote
Check historical records against original sources, correct incomplete or mismatched information and protect sensitive personal data.
Record completed work, errors and revision notes in Google Sheets while following quality procedures and daily targets.
Customer Service & Sales Support
Absa Bank Ghana
Processed 50+ customer and account requests on busy days and built an Excel tool for faster, more accurate treasury-bill quotations.
Supported 125+ youth accounts in a campaign and a GHS 1 million wholesale investment placement through tracking, follow-up and careful handling of confidential data.
Freelance Graphic Designer
Iconka Designs · Independent
Create brand identities, social media graphics and presentations; manage the brief, timelines, feedback and final delivery.
What I bring
Operations & service
Customer support · Banking operations · Issue resolution · Process documentation · Workflow improvement
Data & tools
Data quality · Source verification · Excel · Google Sheets · Google Workspace · Microsoft Office
Brand & delivery
Brand identity · Graphic and social media design · Adobe Creative Suite · Canva · Project coordination · Client communication · Remote collaboration
Education & training
Hospitality & Tourism ManagementEnsign College, through BYU-Pathway Worldwide · May 2026
Professional trainingExcel, Customer Experience, Digital Payments and ERM · 2025
BSc Actuarial ScienceKNUST · 2024
Social Media Marketing CertificateEnsign College · 2023
Google Project Management CertificateCoursera · 2023
Selected projects
RouteLabA calmer way to plan and remember everyday movement
Hayalows VenturesClear brands, customer journeys and practical systems
English Chat FinderOne search across 200+ English conversation calendars